Write to us
Two addresses, two doors. No form, no field to fill in, no collection: your message goes through your own email software, and we keep only what you write to us.
The service team
For anything to do with the content of this site: an error, a figure to check, a word to add to the glossary, a trap we have not described, an official reference for your country, a use in a classroom or a workshop you want to tell us about, an offer to translate.
The administration of the association
For anything to do with ODERSA itself: partnerships, funding, press, legal questions, administrative requests. The association’s identity details appear at the foot of every page, and its registered office is the one shown there.
A content error travels faster through the Report an error page: the message arrives there with the three pieces of information needed to correct it without a further exchange.
What we cannot do
- No personal advice. We will never say which loan to take, which insurance to choose, where to put money, or whether to sign. This is not excessive caution: it is a rule of the association, and in many countries that kind of advice is reserved for licensed professionals.
- No involvement in a dispute. We cannot contact a bank, a seller or a platform on your behalf. The steps to take and the competent authorities depend on the country: see Your country.
- No recovery of lost money. If someone offers to recover a lost sum for a fee, that is a known trap: see The fake refund.
If you are in difficulty right now
A missed payment coming, an overdraft settling in, several instalments that no longer fit: the first useful thing is to set the figures out plainly, and that takes five minutes with the budget calculator, without anything leaving your device. The second is to talk to a support organisation near you: the For organisations page says what kind of body does that work, and there are such bodies in many countries.